Lightning sessions

Lightning sessions are 10-minute, quick-fire presentations meant to articulate a topic in a short, sharp, insightful, and clear manner. Speakers will not be allowed to speak a second over 10 minutes. Watch the experts under pressure!

Lightning sessions group one: 9.50 – 10.20

Technology as a Lever for Organisational Change in the Non-Profit Sector

Speaker: Dan Coleby, Director of Business Performance and Consulting, IT Lab and Ros Bidmead, Chief Operating Officer at the Anna Freud National Centre for Children and Families

Dan leads the strategic services functions at IT Lab, and has worked with a number of NFPs, including Anna Freud, MS Society, British Paralympics Association and Merlin, by helping them leverage technology to drive efficiency and improved working practices. Before joining IT Lab, Dan gained significant experience across multiple industries as a consultant and through in-house roles of IT strategy and management, covering technology architecture, ERP and business systems, organisation design and change management.

Ros Bidmead has a background in Fundraising and General Management. She is Chief Operating Officer at the Anna Freud National Centre for Children and Families and is a Governor of the Centre’s Family School. The Centre plays a leading role in supporting children and young people’s mental health. It has embarked on an ambitious change project and in 2019 will move to a new centre of excellence in King Cross which for the first time will bring together families, teachers, neuroscientists, clinicians and researchers to improve the quality, accessibility and effectiveness of mental support for children and families.

The Chartered Insurance Institute: Our Technology Journey with Pythagoras

Speakers: Andy Shilton, Information Services Director, The Chartered Insurance Institute and Kirsty Moors, Not for Profit and Membership Sector Lead, Pythagoras

Before moving into consultancy Andy had a 25 year career in the Awarding Body and Assessment Industry covering roles in Qualification Development, Quality Assurance, Data & Information Management, Customer Solutions, International Operations, Regulatory and Cross Industry collaboration and of course the Information Technology systems that support them. He has experience of implementing Telephony, CRM, and ERP solutions going back to the late 1990s. Currently he is running a program to implement Dynamics 365 at the CII on the back of moving the organisation to Office 365 and introducing Cloud Based telephony for the contact centre and the wider business.

In her time at Pythagoras, Kirsty has supported over 50 NfP and Membership organisations through their digital transformation programmes. As well as being a Microsoft expert and dedicated supporter of charities at Pythagoras, Kirsty volunteers in her spare time as a Brownie pack leader.

Staying Agile: The Gymnastics Of A CRM Project

Speakers: Ben McCreanor, Business Development Manager, Eudonet and Sara Parry, Director of Operations, Inspiring Girls International

Ben McCreanor is the Business Development Manager for Eudonet in the UK, BENELUX and Switzerland. Using his 6 years’ experience in software and over a decade as an adult trainer, Ben now helps charities, NFPs and associations give the best to their members and donors, maximising engagement in return.

Sara Parry is the Director of Operations at Inspiring Girls International. With over eight years of experience in the charity sector specialising in fundraising, Sara has worked at both small national charities and large international organisations. She spent four of those years managing grant-making partnerships at Voluntary Service Overseas (VSO), where she advised teams in 24 countries across Africa and Asia on funding strategies. Sara is also Managing Director of Think Aloud Consulting – supporting NFP organisations to build partnerships.


Lightning sessions group two: 15.00 – 15.30

Change Management – Tips on how to embed a CRM Successfully

Speakers: Heather Black, Managing Director, Economic Change

Heather is a Salesforce Certified Consultant, APMG Change Management Practitioner, BSC Business Analyst and Agile Project Manager. She has overseen 150 CRM implementations with non-profits and supports clients to adopt our 8 principles of successful change management.

During this session will provide an overview of our 8 principles of Change Management to support the successful adoption of a CRM. We will share insight based on our experience as a Salesforce CRM Consultant and Change Management Practitioner.


Speakers: David Spector, Director of Digital Solutions, Precedent

David has over a decade’s worth of global, blue chip experience, as a result of being Head of Digital and Global Head of Mobile for highly-respected full service agencies. He is passionate about the application of digital to positively transform organisations, and always aims to ensure both business and user needs are fully satisfied. Through the years of his career, having worked with a wide range of clients from almost every sector, he has witnessed many mistakes as well as successes, which perfectly positions him for this lightning talk.

This is not another talk about systems, data or content. It’s about humans. To err is to be one. It’s what you learn that matters. We’d like to share what we’ve learnt with you.

CRM and modern charities

Speakers: Roisin McCoy, Business Development Manager, Blackbaud, and Mema Nackasha, Business Development Manager, Blackbaud

Roisin has been a part of the New Business team at Blackbaud Europe for over two years. She has worked with small, growing, and medium sized charities and school development offices, to help them understand their bigger picture, their goals and specific challenges, and be able to advise a possible Blackbaud solution to explore in support of their short and long-term goals. Roisin is particularly experienced in Blackbaud’s CRM solutions, more specifically eTapestry.

Blackbaud will talk about how good crm systems can support fundraising and transform a modern charity.

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